Click "My Details" Click "Account Queries", and select "You have asked me to send in proof of change of name / address / DOB" You will have the option to select, change of name, date of birth amend or change of address.If you think you have been the victim of identity theft, then you can take the following action: 1.
Award-winning customer service is available 24/7/365. Shop our Apps section for powerful tools that help your business move forward: Weebly, Google Apps, analytics, SEO help, traffic boosters, etc.It’s kinder to the environment and means we can deal with your queries faster.However, there are some letters we’ll have to continue to mail to you for security or regulatory reasons. You can either print them or download and save them.We’ll store the letters in ‘My Account’ for 8 weeks for you. Just so you know, we’ll remove them after 8 weeks so that we don’t clutter your account summary tab with old information. We’ll send you sensitive letters as a PDF that requires a password to open the attachment.The password is made up of information that we both know and we’ll tell you what we need you to input in the email.Avoid interest by paying the cash price in full before the end of the payment free period.Whether you are paying the full cash price, or a part payment, remember to allocate your payment to the specific item you wish to pay off. Credit provided, subject to credit and account status by Shop Direct Finance Company Limited.Contact our dedicated Identity theft team, where you will be assigned a personal case worker who will deal with the matter for you.They can be contacted at: Identity Theft Team, Shop Direct Group Ltd, Thynne Street, Bolton, BL3 6AX Call us on Freephone 0800 0151 290 or alternatively you can contact us via secure webmail, in My Account. Apply for a copy of your personal credit report to ensure there are no unknown transactions or applications.If you’re ever worried about whether it’s a genuine email from Very, check the email has come from this email address before opening it.Alternatively, you can sign into ‘My Account’ and view the letter safely in the account summary tab.